- Rescheduling: free if requested at least 24 hours before departure.
- Cancellation at least 24 hours before departure: full refund. Transaction fees are not deducted.
- Cancellation less than 24 hours before departure, or no-show: no refund.
- Fast boat tickets: can be rescheduled, and are fully refunded if cancelled at least 24 hours before departure.
- Cancellation by us, weather or safety: if we cancel, or the trip cannot run because of weather or safety, we reschedule or give a full refund.
- Snorkeling: if snorkeling cannot be done because the sea is unsafe, the snorkeling fee is fully refunded.
- Refunds: paid within 7 working days to the original payment method or bank account.
- Deposit: 30% is paid at booking; the balance is paid on the day of the trip.
- Contact: Email info@nusapenidatickets.com or WhatsApp +62 878-6338-4640.