Cancellation and Rescheduling Policy
- Deposit: A booking is confirmed once a deposit is paid: 30% of the service price (tours, fast boat tickets, snorkeling, diving, car rental and shuttle), plus any hotel in full. The balance is paid on the day of the service.
- Rescheduling: free if requested at least 24 hours before departure.
- Cancellation at least 24 hours before departure: full refund. Transaction fees are not deducted.
- Cancellation less than 24 hours before departure, or no-show: no refund.
- Fast boat tickets: can be rescheduled, and are fully refunded if cancelled at least 24 hours before departure.
- Accommodation only: hotel bookings follow the hotel's own cancellation terms instead of the rules above. This applies only to accommodation; all other services follow the rules above.
- Cancellation by us, weather or safety: if we cancel, or the trip cannot run because of weather or safety, we reschedule or give a full refund.
- Snorkeling: if snorkeling cannot be done because the sea is unsafe, the snorkeling fee is fully refunded.
- Refunds: paid within 7 working days to the original payment method or bank account.
- Cash payments: refunds for cash payments are sent by bank transfer to a bank account provided by the guest.
- How to cancel: contact us on WhatsApp +62 878-6338-4640 with your booking number.
